The And Its Effects On The Workplace - 1627 Words

When the term psychopath arises, individuals initially reference demented fictitious characters such as Jason, Michael Myers, and Freddy Krueger, just to name a few. However, the vast majority of individuals are oblivious to the corporate psychopaths that exist in the workplace today. In recent times, researchers have discovered a perplexing relationship between aberration and leadership. Essentially, managers who possess psychopathic characteristics create colossal problems and are septic to their work environments. Consequently, this leads to a road of destruction comprised of workplace bullying, discriminatory work decorum, and emotional distress. Even though research is limited and resides in its infancy, sufficient data validate the theory. Merely 1% of people around the globe have anti-social personalities. These individuals are deemed as narcissist and they’re normally depicted in films as the cutthroat supervisor that dismisses his/her employee for purchasing the wrong coffee. In other words, they lack the morals required to maintain a stable, healthy, and prosperous lifestyle. In addition to embodying the aforementioned traits, psychopaths have the potential to resort to violence when aggravated. This could birth a hostile atmosphere for employees, which in turn hinders innovation as well as production. Widom, one of the researchers interested in acquiring more information on this specific personality type, proposed the notion that unstable individualsShow MoreRelatedThe Effects Of Workplace Violence On The Workplace1676 Words   |  7 PagesWorkplace violence (WPV) is defined as â€Å"any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site† (OSHA, n.d., para. 1). For the nursing profession these threats include the following sources: nurse to nurse, patient to nurse, relatives to nurse, other health professionals to nurse. WPV happens in all healthcare settings, however some units are known to have higher incidences than others. One healthcare setting that isRead MoreThe Effects Of Workplace Violence On The Workplace1501 Words   |  7 Pagesincrease in the rate of workplace violence in private-sector hospitals by 110% (2016). Workplace violence, which consists of physical and psychological abu se during work or on duty, has been an increasing problem in the healthcare industry. Workplace violence occurs in all types of healthcare settings such as hospitals and nursing homes and includes violence from patients, visitors, invaders, and coworkers. Although many states, including California, have laws preventing workplace violence, there is noRead MoreThe Effects Of Workplace Bullying On Workplace Essay907 Words   |  4 PagesThere are many reasons workplace bullying is costly and preventable. Workplace bullying can occur among all people and different venues. In school and business, practicing bullying it is unlikely to conducive positive performance and it is costly and preventable. The key is creating a positive work environment where bullying is not rewarded. Senior management and executives should take control of stopping workplace bullying and realizing it is possible for employee and employer to work together toRead MoreThe Effects Of Workplace Stress On The Workplac e1472 Words   |  6 PagesIntroduction â€Å"Work stress is one of the oldest issues in organizational psychology and is considered one of the most severe occupational injuries in modern society† (Chou, Chu, Yeh, Chen, 2014, p. 115). Overcoming this severe issue of workplace stress is an important topic to discuss. It is defined as the events or circumstances that cause strain to an employee, which can result in physical, mental, and emotional consequences (Dextras-Gauthier, Marchand, Haines, 2012; Nà ¤gel, Sonnentag, Kà ¼hnelRead MoreThe Effects Of Workplace Violence On The Workplace1751 Words   |  8 PagesSometimes, in the majority of cases, this description is correct. At any time, workplace violence can occur. It can injure one person or various people, emotionally, physically, and mental. Workplace violence occurs anytime that violence is threatened against someone at work or there is a present threat of violence. It is often committed against supervisors, managers, and fellow employees by former or current employees. Workplace violence happens more often than it should. Such as was the case when theRead MoreThe Effects Of Workplace Violence On The Workplace1235 Words   |  5 PagesIntroduction Violence in the workplace has been around for centuries. Everything from verbal abuse and harassments to physical abuse and murders have been known to happen in a business. During the 1980’s several violent attacks happened in the Postal Service, public awareness of workplace violence began in August of 1986 when a postal employee shot and killed fourteen people before killing himself. Prior to these killings, violence in the workplace was only referred to as getting injured on theRead MoreThe Effects Of Workplace Violence On The Workplace1191 Words   |  5 Pages Workplace Violence Abstract In the last several years, instances of violence in the workplace has risen dramatically. As of 2010, approximately a million people has been affected by this type of violence. Although violence in the workplace is not anything new, it is steadily receiving attention because of the rise in the instances of violence and the part that the media is playing in the reporting of these occurrences. Throughout my paper I will discuss certain instances of violenceRead MoreThe Effects Of Workplace Violence On The Workplace1154 Words   |  5 Pages Introduction Workplace violence is defined in the OHSA as the exercise or attempted exercise of physical force by a person against a worker, in a workplace, that causes or could cause physical injury to the worker, or a statement or behavior that it is reasonable for a worker to interpret as a threat to exercise physical force against the worker, in a workplace, that could cause physical injury to the worker(ecentennial reading). ). It can happen at or outside the working environmentRead MoreThe Effects Of Workplace Violence On The Workplace947 Words   |  4 Pages According to The National Institute for Occupational Safety and Health workplace violence is described as any physical assault, threatening behavior or verbal abuse that takes place in the workplace. Violence includes all behaviors ranging in aggressiveness from verbal harassment to murder. Currently there is no law that requires protection for violence which occurs in the workplace. However some states throughout the country has reached out to legislation an established prevention programsRead MoreWorkplace Violence And Its Effects On The Workplace834 Words   |  4 Pagesof strike from the people over whom they apply custodial supervision. (Oliver, 2015). 3) Violence by co-workers This sort of workplace violence gets a large portion of the media space. It happens when a specialist enters the working environment and carries on brutally against an administrator or collaborator. To keep this sort of violence, manager or leaders in the workplace must always search for indications of mental pain, for example, a withdrawal from socialization, an increment in at work unsettling

The Return Midnight Chapter 3 Free Essays

string(188) " wel that in a couple of days we could even be tossing around the old pigskin,†he added, sarcasm edging his voice, â€Å"if everybody in town would just stop being crazy possessed\." Damon leaped. Somewhere in the middle of the leap Elena felt herself left to the whims of gravity. She tried to curl into a bal to take the impact on one buttock. We will write a custom essay sample on The Return: Midnight Chapter 3 or any similar topic only for you Order Now What happened was strange – almost miraculous. She came down, right side up, on the opposite side of the couch from the plate of steak tartar. The plate did a little leap of its own, three or four inches, perhaps, and then settled back where it had been. Elena was also lucky enough to get a perfect view of the end of the heroic rescue – which involved Damon diving for the floor and grabbing the bottle of precious Black Magic wine just before it hit the ground and smashed. He might not have the kind of lightning-fast reflexes he had when he was a vampire, but he was stil far, far faster than an ordinary human. Leap holding girl, drop girl onto something soft, turn leap into dive, and at last instant grab bottle, just before it would hit. Amazing. But there was another way that Damon wasn’t like a vampire anymore – he wasn’t invincible to fal ing onto hard surfaces. Elena only realized this when she heard him gasp, trying to breathe and not being able to. She scrambled wildly in her mind for al the accidents she could remember with jocks, and – yes, recal ed one when Matt had had the wind completely knocked out of him. The coach had seized him by the col ar and thumped him on the back. Elena ran to Damon and grabbed him under the arms, rol ing him onto his back. She put al her strength into hauling him into a sitting position. Then she made a club of her hands. Pretending she was Meredith, who had been on the basebal team at Robert E. Lee High and had a .225 ERA, she swung as hard as she could at Damon, slamming her fists into his back. And it worked! Suddenly Damon was wheezing, and then breathing again. A born straightener of ties, Elena knelt and tried to rearrange his clothes. As soon as he could breathe properly, his limbs stopped being pliant under her fingers. He gently curled her hands into each other. Elena wondered if possibly they’d gone so far beyond words that they would never find them again. How had it al happened? Damon had picked her up perhaps because her leg was burned, or perhaps because he had decided Mrs. Flowers was the one with the star bal . She herself had said, â€Å"Damon, what are you doing?†Perfectly straightforward. And then halfway through the sentence she had heard for herself the â€Å"darling†and – but who would ever believe her? – it hadn’t been connected with anything they had been doing earlier at al . It had been an accident, a slip of the tongue. But she’d said it in front of Bonnie, the one person most likely to take it seriously and personal y. And then Bonnie had been gone before she could even explain. Darling! When they had just started fighting again. It real y was a joke. Because he had been serious about just taking the star bal . She had seen it in his eyes. To cal Damon â€Å"darling†seriously, you would have to be – have to be†¦hopelessly†¦helplessly†¦desperately in†¦ Oh, God†¦ Tears began to run down Elena’s cheeks. But these were tears of revelation. Elena knew she wasn’t in her best form today. No real sleep for going on three days – too many conflicting emotions – too much genuine terror right now. Stil, she was terrified to find that something fundamental had changed inside her. It wasn’t anything she had asked for. Al she had asked was that the two brothers stop feuding. And she had been born to love Stefan; she knew that! Once, he’d been wil ing to marry her. Wel , since then she’d been a vampire, a spirit, and a new incarnation dropped from the sky, and she could hope that one day he would be wil ing to marry the new Elena, too. But the new Elena was bewildered, what with her strange new blood that to vampires was like rocket fuel compared to the gasoline most girls carried about in their veins. With her Wings Powers, such as Wings of Redemption, most of which she didn’t understand and none of which she could control. Although lately she had seen the beginning of a stance, and she knew it was for Wings of Destruction. That, she thought grimly, might be quite useful someday. Of course a number of them had already been helpful to Damon, who was no longer simply an al y, but an enemy-al y again. Who wanted to steal something that her whole town needed. Elena hadn’t asked to fal in love with Damon – but, oh God, what if she already had? What if she couldn’t make the feelings stop? What could she do? Silently, she sat crying, knowing that she could never say any of these things to Damon. He had a gift of farseeing and a level head in times of emotion, but not, as she knew al too wel , about this particular issue. If she told him what was in her heart, before she knew it, he would kidnap her. He would believe she had forgotten Stefan for good, as she had forgotten him briefly tonight. â€Å"Stefan,†she whispered. â€Å"I’m sorry†¦Ã¢â‚¬  She could never let Stefan know about it either – and Stefan was her heart. â€Å"We’ve got to get rid of Shinichi and Misao fast,†Matt was saying moodily. â€Å"I mean, I real y need to get into condition soon or Kent State’s gonna send me back stamped ‘Reject.'†He and Meredith were sitting in Mrs. Flowers’s warm kitchen nibbling on gingersnap cookies and watching her as she diligently worked at making beef carpaccio – the second of the two raw beef recipes in the antique cookbook she owned. â€Å"Stefan’s doing so wel that in a couple of days we could even be tossing around the old pigskin,†he added, sarcasm edging his voice, â€Å"if everybody in town would just stop being crazy possessed. You read "The Return: Midnight Chapter 3" in category "Essay examples" Oh, yeah, and if the cops would stop coming after me for assaulting Caroline.† At the mention of Stefan’s name, Mrs. Flowers peeked into a cauldron that had been bubbling away on the stove for so long, and was now emitting such a fearsome odor that Matt didn’t know who to pity more: the guy getting the huge pile of raw meat or the one who’d soon be trying to choke down whatever was in that cooking pot. â€Å"So – assuming you’re alive – you’re going to be glad to leave Fel ‘s Church when the time comes?†Meredith asked him quietly. Matt felt as if she had just slapped him. â€Å"You’re joking, right?†he said, petting Saber with one tanned, bare foot. The huge beast was making a sort of growly purring sound. â€Å"I mean, before that, it’s going to be great to throw a couple of passes to Stefan again – he’s the best tight end I’ve ever seen – â€Å" â€Å"Or ever wil see,†Meredith reminded him. â€Å"I don’t think many vampires go in for footbal , Matt, so don’t even think of suggesting that he and Elena fol ow you to Kent State. Besides, I’l be right beside you, trying to get them to come to Harvard with me. And worse, we’re both checkmated by Bonnie, because that junior col ege – whatever – is much closer to Fel ‘s Church and al the things around here they love.† â€Å"Al the things around here Elena loves,†Matt couldn’t help correcting. â€Å"Al Stefan wants is to be with Elena.† â€Å"Now, now,†Mrs. Flowers said. â€Å"Let’s just take things as they come, shal we, my dears? Ma ma says that we need to keep up our strength. She sounds worried to me – you know, she can’t foresee everything that happens.† Matt nodded, but he had to swal ow hard before saying to Meredith, â€Å"So, you’re eager to be off for the Ivied Wal s, I’m sure?† â€Å"If it wasn’t Harvard – if I could just put it off for a year and keep my scholarship†¦Ã¢â‚¬ Meredith’s voice trailed off, but the yearning in it was unmistakable. Mrs. Flowers patted Meredith’s shoulder, and then said, â€Å"I wonder about dear Stefan and Elena. After al , with everyone thinking that she’s dead, Elena can’t live here and be seen.† â€Å"I think they’ve given up on the idea of going somewhere far, far away,†Matt said. â€Å"I’l bet that now they think of themselves as Fel ‘s Church’s guardians. They’l get by somehow. Elena can shave her head.†Matt was trying for a light tone, but the words sank like lead bal oons as they left his mouth. â€Å"Mrs. Flowers was talking about college,†Meredith said in a tone just as heavy. â€Å"Are they going to be super-heroes at night and just veg out the rest of the time? If they want to go somewhere even next year, they need to be thinking about it now.† â€Å"Oh†¦wel , I guess there’s Dalcrest.† â€Å"Where?† â€Å"You know, that little campus in Dyer. It’s smal but the footbal team there is real y – wel , I guess Stefan wouldn’t care how good they are. But it’s only half an hour away.† â€Å"Oh, that place. Wel , the sports may be fantastic but it’s sure not an Ivy, much less Harvard.†Meredith – unsentimental, enigmatic Meredith – sounded as if she had a stuffed-up nose. â€Å"Yeah,†Matt said – and just for a second took Meredith’s slim, cold hand and squeezed it. He was even more surprised when she linked her chil ed fingers up with his, holding his hand. â€Å"Ma ma says whatever is fated to happen wil happen soon,†Mrs. Flowers said serenely. â€Å"The main thing, as I see it, is to save the dear, dear old town. As wel as the people.† â€Å"Of course it is,†Matt said. â€Å"We’re going to do our best. Thank God we have somebody in town who understands Japanese demons.† â€Å"Orime Saitou,†Mrs. Flowers said with a little smile. â€Å"Bless her for her amulets.† â€Å"Yeah, both of them,†Matt said, thinking of the grandmother and mother who shared the name. â€Å"I think we’re going to need a lot of those amulets they make,†he added grimly. Mrs. Flowers opened her mouth, but Meredith spoke, stil focused on thoughts of her own. â€Å"You know, Stefan and Elena may not have given up on their far, far away thing after al ,†she said sadly. â€Å"And since at this point none of us may even live to make it to our own col eges†¦Ã¢â‚¬ She shrugged. Matt was stil squeezing her hand when Bonnie dashed in the front door, keening. She tried to speed through the foyer toward the stairs, avoiding the kitchen, but Matt released Meredith and they both dashed up to block her. Instantly, everyone was in combat mode. Meredith grasped Bonnie’s arm tightly. Mrs. Flowers came into the foyer, wiping her hands on a dish towel. â€Å"Bonnie, what happened? Is it Shinichi and Misao? Are we being attacked?†Meredith asked quietly but with the intensity to cut through hysteria. Something shot like a bolt of ice through Matt’s body. No one real y knew where Shinichi and Misao were right now. Perhaps in the thicket that was al that was left of the Old Woods – perhaps right here at the boardinghouse. â€Å"Elena!†he shouted. â€Å"Oh, God, she and Damon are both out there! Are they hurt? Did Shinichi get them?† Bonnie shut her eyes and shook her head. â€Å"Bonnie, stay with me. Stay calm. Is it Shinichi? Is it the police?†Meredith asked. And to Matt: â€Å"You’d better check through the curtains there.†But Bonnie was stil shaking her head. Matt saw no police lights through the curtains. Nor did he see any sign of Shinichi and Misao attacking. â€Å"If we’re not being attacked,†Matt could hear Meredith saying to Bonnie, â€Å"then what is happening?† Maddeningly, Bonnie just shook her head. Matt and Meredith looked at each other over Bonnie’s strawberry curls. â€Å"The star bal ,†Meredith said softly, just as Matt growled, â€Å"That bastard.† â€Å"Elena won’t tel him anything but the story,†Meredith said. And Matt nodded, trying to keep from his mind a picture of Damon casual y waving and Elena convulsing in agony. â€Å"Maybe it’s the possessed kids – the ones who walk around hurting themselves or acting insane,†Meredith said, with a side glance at Bonnie, and squeezing Matt’s hand very hard. Matt was bewildered and fumbled the cue. He said, â€Å"If that S.O.B. is trying to get the star bal , Bonnie wouldn’t have run away. She’s bravest when she’s scared. And unless he’s kil ed Elena she shouldn’t be like this – â€Å" Which left Meredith the grim job of saying, â€Å"Talk to us, Bonnie,†in her most comforting big-sister voice. â€Å"Something must have happened to get you in this state. Just breathe slowly and tel me what you saw.† And then, in a torrent, words began to spil from Bonnie’s lips. â€Å"She – she was cal ing him darling,†Bonnie said, gripping Meredith’s other hand with both of hers. â€Å"And there was blood smeared al around on her neck. And – oh, I dropped it! The bottle of Black Magic!† â€Å"Oh, wel ,†Mrs. Flowers said gently. â€Å"No use crying over spil ed wine. We’l just have to – â€Å" â€Å"No, you don’t understand,†Bonnie gasped. â€Å"I heard them talking as I came up – I had to go slow because it’s so hard not to trip. They were talking about the star bal ! At first I thought they were arguing, but – she had her arms around Damon’s neck. And al that stuff about him not being a vampire anymore? She had blood al over her throat and he had it on his mouth! As soon as I got there he picked her up and threw her so I couldn’t see but he wasn’t fast enough. She must have given the star bal to him! And she still was calling him ‘darling’!† Matt’s eyes met Meredith’s and they both flushed and looked away quickly. If Damon was a vampire again – if he had somehow gotten the star bal from its hiding place – and if Elena had been â€Å"taking food†to him just to give him blood†¦ Meredith was stil looking for a way out. â€Å"Bonnie – aren’t you making too much of this? Anyway, what happened to Mrs. Flowers’s tray of food?† â€Å"It was – al over the place. They’d just tossed it away! But he was was holding her with one hand under her knees and one under her neck, and her head was way back so that her hair was fal ing al over his shoulder!† There was a silence as everyone tried to imagine various positions that might correspond to Bonnie’s last words. â€Å"You mean he was holding her up to steady her?†Meredith asked, her voice suddenly almost a whisper. Matt caught her meaning. Stefan was probably asleep upstairs, and Meredith wanted to keep it that way. â€Å"No! They – they were looking at each other,†Bonnie cried. â€Å"Looking. Into each other’s eyes.† Mrs. Flowers spoke mildly. â€Å"But dear Bonnie – maybe Elena fel down and Damon had to just scoop her up.† Now Bonnie was speaking remorselessly and fluently. â€Å"Only if that’s what’s just happened to al those women on the covers of those romance books – what-d’you-cal -’ems?† â€Å"Bodice-rippers?†Meredith suggested unhappily when no one else spoke. â€Å"That’s right! Bodice-rippers. That’s how he was holding her! I mean, we al knew that something was going on with the two of them in the Dark Dimension, but I thought al that would stop when we found Stefan. But it hasn’t!† Matt felt sick in the pit of his stomach. â€Å"You mean right now Elena and Damon are in there†¦kissing and stuff?† â€Å"I don’t know what I mean!†Bonnie exclaimed. â€Å"They were talking about the star ball! He was holding her like a bride! And she wasn’t fighting it!† With a chil of horror, Matt could see trouble, and he could see that Meredith could see it too. Even worse, they were looking in two different directions. Matt was looking upstairs, at the staircase, where Stefan had just appeared. Meredith was looking at the kitchen door, one glance at which showed Matt that Damon was entering the foyer. What was Damon doing in the kitchen? Matt wondered. We were there until a minute ago. And he was, what, eavesdropping from the den side? Matt gave the situation his best shot, anyway. â€Å"Stefan!†he said in a hearty voice that made him wince inwardly. â€Å"You ready for a little athlete’s-blood nightcap?† A tiny part of Matt’s mind thought: But just look at him. Only three days out of prison and he already looks like himself again. Three nights ago he was a skeleton. Today he just looks – thin. He’s even handsome enough to make the girls al go crazy over him again. Stefan smiled faintly at him, leaning on the banister. In his pale face, his eyes were remarkably alive, a vibrant green that made them actual y shine like jewels. He didn’t look upset, and that made Matt’s heart twist for him. How could they tel him? â€Å"Elena is hurt,†Stefan said, and suddenly there was a pause – an utter silence – as every person froze in place. â€Å"But Damon couldn’t help her, so he brought her to Mrs. Flowers.† â€Å"True,†Damon said coldly from behind Matt. â€Å"I couldn’t help her. If I were stil a vampire†¦but I’m not. Elena has burns, mainly. Al I could think of was an ice pack or some kind of poultice. Sorry to disprove al your clever theories.† â€Å"Oh my heavens!†cried Mrs. Flowers. â€Å"You mean dear Elena’s waiting right now in the kitchen for a poultice?†She hurried out of the foyer toward the kitchen. Stefan was stil coming down the stairs, cal ing, â€Å"Mrs. Flowers, she scalded her arm and leg – she says because Damon didn’t recognize her in the dark and jostled her. And that he thought it was an intruder in his room, and nicked her throat with a knife. The rest of us wil be in the parlor if you need help.† Bonnie cried, â€Å"Stefan, maybe she’s innocent – but he isn’t! Even according to you, he burned her – that’s torture – and he put a knife to her throat! Maybe he threatened her to make her tel us what we wanted to hear. Maybe she’s stil a hostage right now and we don’t know it!† Stefan flushed. â€Å"It’s so hard to explain,†he said very softly. â€Å"And I keep trying to tune it out. But so far – some of my Powers have been growing†¦faster than my ability to control them. Most of the time I’m asleep, so it doesn’t matter. I was asleep until a few minutes ago. But I woke up and Elena was tel ing Damon that Mrs. Flowers doesn’t have the star bal . She was upset, and injured – and I could feel where she’d been injured. And then suddenly I heard you, Bonnie. You’re a very strong telepath. Then I heard the rest of you talking about Elena†¦.† Oh my God. How insane, Matt was thinking. His mouth was babbling some â€Å"Sure, sure, our mistake†gibberish, and his feet fol owed Meredith’s to the parlor as if they were attached to her Italian sandals. But the blood on Damon’s mouth†¦ There had to be some mundane reason for the blood, too. Stefan had said that Damon had nicked Elena with a knife. As to how the blood got smeared around; wel , that actual y didn’t sound like vampirism to Matt. He’d been a donor for Stefan at least a dozen times in the last days and the process was always very neat. It was strange, too, he thought, that it had never occurred to any of them that, even from the top of the house, Stefan might be able to hear their thoughts directly. Could he always do that? Matt thought, wondering at the same time whether Stefan was doing it right now. â€Å"I try not to listen to thoughts, unless I’m invited or I have a good reason,†Stefan said. â€Å"But when anybody mentions Elena, especial y if they sound upset – that I can’t help. It’s like when you’re in a noisy place and you can barely hear, but when somebody says your name you hear it instantly.† â€Å"It’s cal ed the Cocktail Party Phenomenon,†Meredith said. Her voice was quiet and remorseful as she was trying to calm the mortified Bonnie. Matt felt another tug at his heart. â€Å"Wel , you can cal it whatever you want,†he said, â€Å"but what it means is that you can listen in on our minds any time you like.† â€Å"Not any time,†Stefan said, wincing. â€Å"When I was drinking animal blood I wasn’t strong enough unless I real y worked at it. By the way, it may please my friends to know that I’m going back to hunting animals by tomorrow or the next day, depending on what Mrs. Flowers says,†he added with a significant glance around the room. His eyes lingered on Damon, who was lounging against the wal by the window, looking disheveled and very, very dangerous. â€Å"But that doesn’t mean I’l forget who saved my life when I was dying. For that I honor and thank them – and, wel , we’l have a party sometime.†He blinked hard and turned away. The two girls melted at once – even Meredith sniffled. Damon heaved an exaggerated sigh. â€Å"Animal blood? Oh, bril iant. Make yourself as weak as you can, little brother, even with three or four wil ing donors around you. Then, when it comes to the final showdown with Shinichi and Misao, you’l be about as effective as a piece of damp tissue paper.† Bonnie started. â€Å"Is there going to be a showdown†¦soon?† â€Å"As soon as Shinichi and Misao can manage it,†Stefan said quietly. â€Å"I think they’d rather not give me time to get wel . The whole town is supposed to go up in fire and ashes, you know. But I can’t keep asking you and Meredith and Matt – and Elena – to donate blood. You’ve already kept me alive the last few days, and I don’t know how to repay you for it.† â€Å"Repay us by getting as strong as you can,†Meredith said in her quiet, level voice. â€Å"But, Stefan, can I ask a few questions?† â€Å"Of course,†Stefan said, standing by a chair. He didn’t sit himself until Meredith, with Bonnie almost in her lap, had sunk down on the love seat. Then he said, â€Å"Fire.† How to cite The Return: Midnight Chapter 3, Essay examples

Importance of Communication in Business

Question: What is the Importance of communication in business? Answer: Introduction: Communication has a huge role to play in the process of business. A business is impossible to carry out without proper communication. Effective Communication is vitally essential for managers in the organization to perform the basic functions of management, i.e., Planning, Organizing, Leading and Controlling. Strategic business decisions in the organisation should conveyed with proper communication and they lead to big changes. So if proper communication does not lies in the organisation big failures are bound to happen. It acts as a foundation stone for planning. Implementation takes place after the managers communicate ideas to the workers. Organizing also requires effective communication with others about their job task. The importance of communication in business: 1. Communication induces motivation amongst the employees who work in the organisation. The employees feel a sense of collectiveness if the managers communicate to them on new ideas; help them with their difficulties with work. Communication brings out the solutions to many problems within as well as outside the organisation (Knight, 2011). 2. Communication helps the members of the organisation in socialising. All organisations are have various levels of hierarchy if proper communication channel does not exist the employees will not be able to perform with proper code of conduct. The managers should communicate about the code of behaviour to the employees in the organisation (Varoufakis Groutsis, 2010). 3. Communication with the vendors of the organisation is also very necessary. The new policy, new products, new schemes has to be communicated to the vendors. Vendors of an organization also take out the scenario of the organisation to the outside world (communication, 2015) 4. Communication also plays major role in developing the attitude of in any organisation. An employee who is well informed and updated of the company policy will always act in a wise manner than an employee who is less informed. Communication checks/ Communication Audit: In order to maintain a good communication process in the company a communication audit should be there. Employee involvement is necessary in the process. Question and answer sessions are to be and results to be communicated to the employees(Brown, 2011). These would help the management as well as the employees to maintain good relationship. More the communication, lesser will be the gaps. Building healthy relationships with the employees, vendors and the customers is the only way by which a business can do well ('Retaining good employees', 2011). Conclusion: Communication is always a two way process between the employees and the management as well as the employees need to understand its importance (Brown, 2011). Bettering the communication gaps induces relatedness and employees feel more responsible towards their work. Interpersonal relationships enhance in a better way. Scope of ambiguity vanishes when communication increases (Today et al., 2015). Without good business communication, the internal and external structure of a business can face numerous challenges that can ultimately lead to its demise. Perception plays an important role in the game of communication. References Brown, D. (2011).The art and science of dealing with difficult people. New York: Skyhorse Pub. communication, b. (2015). Knight, M. (2011). Communicating Responsibly.Business Communication Quarterly,74(2), 101-102. doi:10.1177/1080569911408227 Retaining good employees. (2011).Dental Abstracts,56(5), 232-233. doi:10.1016/j.denabs.2011.05.003 Small Business - Chron.com,. (2015).Importance of Good Communication in Business. Retrieved 9 February 2015, from https://smallbusiness.chron.com/importance-good-communication-business-1403.html Today, A., Leadership, E., Carlson, C., Today, A., Today, A., Today, A. et al. (2015).Workplace Communication Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily.Businessmanagementdaily.com. Retrieved 9 February 2015, from https://www.businessmanagementdaily.com/workplace-communication Varoufakis, Y., Groutsis, D. (2010). The Trouble with Labour.The Economic And Labour Relations Review,20(2), 1-6. doi:10.1177/103530461002000201

Magnesium oxide Essay Example

Magnesium oxide Paper I cant have only 1 point connecting to zero to make a line of best fit because it would not be a very reliable line. Analysis The type of graph I have is as straight line in a positive correlation. The results are directly proportional which means as the mass of magnesium goes up, the mass of magnesium oxide goes up. The ratio is a constant ratio would always stay the same as long as the magnesium ribbon gets a constant supply of the same amount of oxygen every time throughout the whole experiment. This is because there are more magnesium atoms for oxygen to join with. The formula for working out the slope is: My equation was: This shows that the magnesium oxide which I have produces is Mg3O2 because 1. 44 (gradient of Mg3O2) is the closest match to my gradient, 1. 5. You cant use anything like half an atom so magnesium would lose 2 electrons and give them to oxygen and because they would become ions the structure of the molecule would be an ionic bond in a giant lattice. I used the points 0. 00 because it would be the easiest to deal with. We will write a custom essay sample on Magnesium oxide specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Magnesium oxide specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Magnesium oxide specifically for you FOR ONLY $16.38 $13.9/page Hire Writer The gradient links directly to the increase in product because it shows a positive correlation continuously. Evaluation The things that prevented or could have prevented our results from being reliable and accurate are these: * Lifting the Lid from the crucible How this affected our results is that while lifting the lid some smoke would be released into the air and that smoke is magnesium oxide and because there is magnesium oxide being released into the air that means there would be a reduction in mass which also means that we would get the wrong result for a particular length. Why we had to lift the lid was so that we could check if the reaction stopped and to let oxygen in so that the reaction could continue well. How I could make sure that this does not happen is by tilting the lid enough so that I can see if the reaction has finished and I would only tilt it for a second so that very, very little smoke get released. * Layer of Magnesium Oxide on the crucible The effect if this is that it would increase the mass of magnesium oxide we record because there is extra magnesium oxide that was not cleaned off. This would cause our results to be unreliable because it would almost be like we have made a product without anything is apparently (according to scientists) impossible. How I could prevent this from happening is by making sure that I clean the crucible so that any if any magnesium oxide was left in the crucible it would be removed. Or we could just use a new crucible. * Other formulas for magnesium oxide There uncountable numbers of possible formulas, so out of all the possible formulas there are there is a low chance that the formula that my data shows it could be may not be it, so this makes my conclusion unreliable. How we could improve our accuracy for this is by taking more records of other formulas and their gradients. * Unstable balance This would have an impact on my results accuracy and reliability because the balance kept on changing due to vibration from tables being hit and by wobbling the table which cause the balance to be unstable for quite some time. Why this is affecting our results is because we cannot be sure if the readings we have recorded are reliable because we recorded them while the balance was unstable. A way in which we could avoid this from having an effect on our results could be by isolating the room during the time we take in the results so that there would be minimal vibrations travelling through the table and floor. * Distance between the crucible and the flame from the Bunsen burner How this can alter my results accuracy is by creating less magnesium oxide because if the distance between the two are to long then there would be less heat reaching the crucible but this would only impact our results if the distance between the two was different each time because for each tests the impact of the affect would be the same. Cutting magnesium ribbons in right lengths inaccurately This would affect my reliability by giving me incorrect readings for each mass because when recording the mass I would be recording a result which would be completely of scale if the lengths were cut very accurately. How I could prevent this from happening is by using a ruler, stretching out the ribbon and cutting the ribbon with appropriate and accurate equipment e. g. scissors. E=MC2 This comes into effect in my experiment because before measuring the crucible we needed to wait for the crucible to cool down otherwise the heat would cause an increase in mass. So we would wait for the crucible to cool down before weighing it as energy is mass and mass is energy regardless of form of energy according to the theory behind E=MC2. If I dont wait for the crucible to cool down then my result would appear that the magnesium oxide as been formed from a higher mass of magnesium. Not just oxygen reacting with oxygen In the atmosphere there is not only oxygen, oxygen is only 21% of the atmosphere, 78% is nitrogen so what would also be made is magnesium nitrate. This would mean that some of my results could be unreliable because I dont know exactly how much nitrogen oxide has really been made in there is also nitrogen attached to magnesium. What I would do is remove the nitrogen by adding water. This would then create magnesium hydroxide and what I would do to change it to magnesium oxide is by heating it. I would not say that my results are very reliable because of the formula that I have create was Mg3O2 but logically it should be MgO because the correct ratio would 24:16 in mass terms and in the terms of the number of atoms from each element joining up against each other should be 1:1 and this is only because magnesium would lose 2 electrons to get a full shell and the oxygen would gain 2 electrons to get a full shell to make an ionic bond in a giant lattice. Another reason why I would say that my results are quite unreliable is because there were a lot of problems which caused the test to be quite unfair which was the lack of oxygen so what we did was we lifted the lid several times to get some oxygen in, but by doing that it lets some magnesium oxide out which would cause an accidental decrease in mass. But when looking at my graph and ignoring the gradient being 1.5 all my points on the graph are either or very close to the line of best fit and the average points dont scatter and the error bars are mainly small which indicates that my results are accurate, theyre just not very reliable because I did not get the formula MgO. I am confident that my results are accurate but Im not confident enough to believe that my results are reliable because when looking at the logical ratio it should be 24:16 but mine is 72:32 in atomic mass terms. Which does not really make much sense because naturally an atom would want a full shell but in this case only 4 out 5 atoms in the molecule are getting full shells, so I would believe that my results are very unreliable and when looking at what possible formulas there are, there really are loads which means that the formula which I have is very unlikely to be true, in fact many different formulas could have been made during just one test for one length. The method which I have used was quite accurate because of the equipment which we have used. One very accurate equipment which I used was the digital balance (0. 01g) and that was very accurate because it was able to measure the small changes in mass. The Bunsen burner was also good to use because it gave a constant supply of heat at roughly the same temperature throughout the experiment. The pipe-clay triangle made your results accurate because it made sure that the crucible was placed securely on the tripod and it also made sure no heat was blocked for the crucible. A method such as waiting for there to be no change in mass was an accurate method because it was easy to see if there was no change in mass. Overall, my whole experiment is not very reliable my results are very accurate, according to my graph. Show preview only The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE Patterns of Behaviour section.

Meaning and Origin of the Surname Howard

Meaning and Origin of the Surname Howard The surname Howard possibly comes from the Norman name Huard or Heward which derives from German elements like hug heart, mind, spirit and hard hardy, brave, and strong. While the origins of the surname are unclear, it is theorized that it holds an English background from the Anglo- Scandinavian name Haward with derives from Ol Norse elements like h ‘high’ varà °r meaning guardian and warden. Huard or Heward is also thought to be one of the origins of the Norman-French personal name of the Norman Conquest of England in the 11th century. Additionally, there is a background of the surname Howard in relation to Irish with Gaelic notations. Howard is the  70th most popular surname  in the United States. One popular alternate surname spelling is Hayward. Discover genealogy resources, famous notable people, and three other possible surname origins aside from  English  below. Surname Origins Several possible origins for the Howard surname include the following: Derived from the Old Germanic name hugihard, denoting one strong of heart, or very brave.Derived from Germanic term howart, meaning high chief, warden, or chief warden.From hof-ward, the keeper of a hall Notable Persons Ron Howard:  American actor, producer, and director who got his start on The Andy Griffith Show and Happy Days.Dwight Howard:  American NBA basketball player playing center for the Houston Rockets.Bryce Dallas Howard:  Daughter of the film director Ron Howard and actress known for her role on the show Parenthood, directed by her father. Genealogy Resources 100 Most Common U.S. Surnames Their MeaningsSmith, Johnson, Williams, Jones, Brown... Are you one of the millions of Americans sporting one of these top 100 common last names from the 2000 census?Howard Family Genealogy Forum  Search this popular genealogy forum for the Howard surname to find others who might be researching your ancestors, or post your own Howard queryFamilySearch - Howard GenealogyFind records, queries, and lineage-linked family trees posted for the Howard surname and its variations.Howard Surname Family Mailing Lists  RootsWeb hosts several free mailing lists for researchers of the Howard surname.Cousin Connect - Howard Genealogy QueriesRead or post genealogy queries for the surname Howard, and sign up for free notification when new Howard queries are added.DistantCousin.com - Howard Genealogy Family HistoryFree databases and genealogy links for the last name Howard. To look for the meaning of a given name, use the resource First Name Meanings. If you are unable to find your last name listed, you can suggest  a surname to be added to the Glossary of Surname Meanings and Origins. References: Surname Meanings and Origins Cottle, Basil. Penguin Dictionary of Surnames. Baltimore, MD: Penguin Books, 1967.Menk, Lars. A Dictionary of German-Jewish Surnames. Avotaynu, 2005.Beider, Alexander. A Dictionary of Jewish Surnames from Galicia. Avotaynu, 2004.Hanks, Patrick, and Flavia Hodges. A Dictionary of Surnames. Oxford University Press, 1989.Hanks, Patrick. Dictionary of American Family Names. Oxford University Press, 2003.Smith, Elsdon C. American Surnames. Genealogical Publishing Company, 1997.

Education In Canada New Opportunities For Students

Education In Canada New Opportunities For Students Education opportunities in Canada Not every country can be proud of its education system. Obviously, there are countries-leaders that can provide the excellent educational opportunities for students from around the world. Also, there are countries schooling system of which leaves much to be desired. Such countries as the United States of America, Great Britain, South Korea, Finland, Norway and Japan are in the top of the world’s educational systems ranking. However, there is one more country that can be definitely added to the list of the countries where you could go to in order to get a great education. It is Canada. Let’s have a look at what this country can offer in terms of education nowadays. Canadian education in PISA ranking In 1997 the Program for International Student Assessment was formed. Its abbreviation is PISA and it is a worldwide study aimed to compare education attainment around the world. The tests are held once in 3 years and are run by the Organization for Economic Co-operation and Development (OECD). According to one of the recent international PISA tests and evaluations, Canada appeared in the top 10 in such subjects as mathematics, reading and science. Canada’s teenagers appeared to be among the best-educated students in the world, and, in particular, they ended up far ahead of their geographical neighbors (the USA) as well as some leading European countries. Also, according to the results of PISA tests, Canada has the world’s highest number of adults who work and who have a higher education (compared to other countries which took part in OECD testing). Equal rights policy Many students in Canada are originally born in families where both parents are from other countries. Nevertheless, due to the number of factors, children of newly-arrived families have no difficulty with integrating into the society. As a result, their academic achievements are impressive. Mainly, this happens because equity is what Canadians make an emphasis on. There is a strong dedication to fairness and equal treatment of any student, regardless of the child’s capabilities, color of skin or origin. In addition to this, one of the key factors is that teachers are well paid (as per international standards) and to become a teacher one needs to be a great professional. High academic performance of students is a natural result of this. Canada is welcoming international students The Canadian education policy was always aimed at providing equal chances to everyone. A great effort to offer a quality education by a well-trained staff was always a priority. Compared to many other countries, Canada was always very welcoming towards international students. Now, due to the recent events in the United States (policy of President Trump caused a decrease in the number of international students), the number of applications from overseas students reached record levels and, more than ever, Canada becomes a popular choice as a place to study. Canada has been always famous for its good quality of living and comparatively affordable education fees, so if you consider studying abroad, such country as Canada becomes a really viable choice.

Week Six Discussion questions and Participation questions Essay

Week Six Discussion questions and Participation questions - Essay Example I learned a lot of valuable lessons during this business course. Training and development can be used as a strategic tool to improve the value of the human capital of a firm. I learned that employees are motivated by financial and non-financial rewards. An example of a non-financial reward is receiving a â€Å"congratulations† from the boss on a job well done. A third concept I learned in class is there many employment laws that protect the rights of workers. There are laws that protect employees against racial discrimination and sexual harassment. A fourth concept I learned in classroom is job analysis. Job analysis can be defined as set of procedures used to collect and classify information about tasks the organization needs to complete (Schermerhorn & Hunt & Osborn, 2003). A training and development program that the company offers to some of its employees is the management training program. The management and training program is available to talented employees that have shown leadership abilities and who have at least a bachelor degree. The program does not necessarily imply the person is to be promoted to a managerial position. There is financial incentive that pays the employees a cash reward after completion of the program. Compensation systems are important because they represent a mechanism that is in place to reward the employees for their efforts. An effective compensation plan will have many elements. The hourly pay is just one of these elements. There are many fringe benefits that can be offered to motivate employees. Some of the different elements of a complete compensation plan include maternity leave, paternity leave, extended vacations, sick days, medical plan, car allowance, flexible time, gymnasium privileges, college tuition assistance, and child day care allowance. Another ways to improve a compensation plan is by offering profit sharing, year-end bonuses,

Ethics and Morality in the Health Professions Essay

Ethics and Morality in the Health Professions - Essay Example If at all God created every creature, then why should one think of taking his or her life away. It would be quite unethical in my career to leave such an individual to die when I knew in real sense that he or she was going to die. The only way that one could tell if someone else has feelings for suicide, could be through a conversation where he or she will confess such feelings. It was the right step undertaken by a patient who required suicidal assistance to approach you Dr. Deborah. It is quite true that a suicidal person who locks him or herself away tends to feel isolation and for that matter, they may end up attempting suicide without the knowledge of his or her friends and relatives. If at all Dr. Brody you would put yourself in the patient’s shoe, then you would not imagine that someone wishes you to take your life away. In most countries in the west, suicide has significantly shown that it is the foremost cause of death (Gutheil 29). These countries spend anonymous amo unt of money in maintenance of safety on roads but unaware on suicide and its prevention. It is the best option for a country to engage into campaigns on choices to make good life. A person who wants to attempt suicide or has feelings or thoughts of suicide, it is then quite evident that such individuals have symptoms to indicate that they can no more cope up with life. It is repeatedly as a result of series of events or cases that make somebody overwhelmed in distress or trauma. There is no doubt that this patient wanted you to be available in order to listen to him or her and feel about what he or she could be experiencing in life. A problem talked about in my view, sometimes creates a road map towards fundamental solutions. All doctors and even nurses for that matter have no substantial grounds to ignore their patients who request for assistance in suicide. It could be quite unethical if we rather allowed and assist patients to die. When anyone demands for help to die, such a req uest should enhance discussions to ascertain the reasoning of the patient through needs assessment with no grounds of judgment. Therefore Dr. Deborah, it would be my advice that you should not hesitate to assist. Acknowledge this request and oppose the inclination to abandon or ignore the dialogue. Listen to the patient and even more and establish a contract of no-suicide. Ask the patient to make a promise that he or she will eradicate such feelings of suicide. Such issues should be taken seriously to extend that if the patient appears acutely suicidal; endorse him or her under care in the hospital department of emergency. It would be also important to seek opinions from psychologists, counselors and psychiatrists. It is a question that most doctors should continuously ask themselves why people attempt suicide. People who want to avoid emotional pain that is unbearable normally result into suicide (Gutheil 40-42). It is therefore a task ahead of you Dr. Debora Brody to help your pat ient look for better choices that will enable him or her to think critically and analyze every situation in life. Why I would give such an advice to Dr. Brody is a decision that I fundamentally consider. I believe that life is such a precious thing that one should be neither denied nor think of taking it away. Suicide can not be the last option because death does not solve our worst experiences. One would think that it would be the end of our pains. I would not deny that painful life ends at the grave but

Freudian Reading on Othello Essay Example for Free

Freudian Reading on Othello Essay Freudian Reading on â€Å"Othello† Is it possible for other people to act as our superegos? What are the effects of never resolving your oedipal complex? And when a situation becomes to over whelming, do we project our thought and feelings on to our peers? I am using â€Å"Through the Literary Looking Glass: Critical Theory in Practice† by Sian Evans and â€Å"Othello† by William Shakespeare to analyse the characters Othello and Iago as well as the major theme jealousy through a Freudian lens. The aim of this psychoanalysis is to try and give a better understanding of the character’s motivations and unconscious, narcissistic desires. The theme jealousy is revealed by both these characters throughout the play shows us how we need to be well rounded people, and the effects this has if we are not. The opening act of â€Å"Othello† begins with the marriage of Desdemona and Othello in Venice, Italy. Here we see a black, middle aged man, marry a fair, young, Venetian woman in front of an upper class white society. (This was highly frowned upon at that point in history). As the play proceeds Iago suggests to Othello that Desdemona is sleeping with Cassio, and tries to corrupt their marriage. This behaviour seems somewhat childish coming from a grown man and shows us how Iago doesn’t use his superego to control his id, as well as displaying his immense jealousy of Othello. However Othello believes what Iago is saying, as he has a reputation of being an â€Å"honest man†. Iago continues to insinuate Desdemona’s dishonesty to Othello and provides fake evidence. Othello gets increasingly â€Å"green-eyed† by the â€Å"poison† that Iago is telling him and becomes so overwhelmed by this jealousy that he goes back to his natural instincts, resolving issues through murder. This is a result of him joining the army at 7 and since then all he has known is war. The play ends with Othello acting on impulse and under the influence of his violent superego, murdering Desdemona, and then Iago after he realises Desdemona was innocent. He then proceeds to commit suicide as he believed this act would be considered noble, restore his reputation, and relieve his conscious mind of his violent actions. Othello is a mentally and emotionally frail character in the play. He joined the army at a young age and gradually became recognised in society as something other than a then a â€Å"middle aged†, â€Å"black moor†, due to his high rank in the army and then marrying Desdemona. However  when a supposedly â€Å"honest Iago† starts suggesting Othello’s wife is unfaithful, he is easily able to mentally control Othello through him never having resolved his oedipal complex. Othello had never resolved his oedipal complex because we see him give his mother’s handkerchief to Desdemona. Freud describes this as a method of transference and Othello is transferring his repressed love for his mother on to Desdemona. Iago then acting as Othello’s id then reveals Othello’s murderous superego which was caused by decades of warfare. We visually see this in the play when he says â€Å"How shall I murder him Iago† when Iago implies Cassio is sleeping with Desdemona. Here, Othello is also showing that his oedipal complex is still not resolved by transferring his repressed emotions on to new objects through his desire to murder Cassio (being the father) in order to be closer to Desdemona (being the mother). Later in the play we see hi s superego again when Desdemona (the woman he loves) becomes his enemy and he kills her. This act of murder was purely out of jealousy and the fear of him losing his reputation he has worked so hard for. â€Å"Yet she must die, else shell betray more men,† Shows us how Othello is subconsciously protecting his soldiers. Though a Freudian perspective it appears that Shakespeare has used Othello as a character to show us that if you are brought up with murder or warfare when you are young, you might never be able to overcome your violent superego as you get older and the detrimental effects this has. Shakespeare has also shown us how sublimation is applied through Othello, as he is someone that has the urge to hurt and kill and thus joined the army, so that the act of killing is morally justified by protecting their country or soldiers. He may not kill the person he wants to kill necessarily, but they will release their feelings by killing the enemy, if unless these feelings are manipulated by an external factor (Iago). Although many years have passed since â€Å"Othello† was written, people can still relate to it because human nature does not change. We all question those who are close to us, and whether or not they are honest and loyal. Shakespeare is using Othello to warn us of disastrous co nsequences that may arise when you are manipulated by a person (Iago) that capitalises on the jealous nature of another human. Iago is an extremely jealous character in the play. He is envious of Othello’s reputation, higher rank in the army, wife, and that he is more respected in a white society than him; even though he is middle aged and  black. This shown through the quote; â€Å"But for my sport and profit. I hate the Moor†Ã¢â‚¬ ¦Ã¢â‚¬Å"He has done my office†. Reputation means to a lot to Iago, and overall that’s all he cares about most, which shows narcissism and racism in his character. He believed that Othello robbed him of his reputation. We see this through the quote; â€Å"But he that filches from me my good name, Robs me of that which not enriches him, and makes me poor indeed†. Iago doesn’t use his superego to control his id so his urges and desires are unrestrained. This is shown throughout the play in his successful attempt to corrupt Othello’s marriage. Nearly one hundred per cent of the time when Iago is with Othello he is using reverse psychology to act as Othello’s superego and make him more jealous of Cassio; â€Å"O beware, my lord, of Jealousy! It is the green-eyed monster†. This is displaying two perspectives on Iago’s physiological state. Either Iago has zero control over his id, and just lets his jealous mind run wild. Or, he chooses not to control his psychopathic mind with his superego. This results in him tricking Othello into consciously thinking he’s jealous when he unconsciously isn’t. For example, when Othello asks for living reason (proof) that Desdemonas been disloyal, Iago tells him about an erotic dream that Cassio supposedly had one night while he was lying in bed next to Iago. In slee p I heard him say â€Å"Sweet Desdemona, let us be wary, let us hide our loves†. After Iago tells these rumours he then covers his tracks by deceiving Othello. An example of this is when he says; â€Å"Men should be what they seem† which is ironic coming from him, as he is not what he seems. He is deceptive and believable, and for Othello that is bad news for someone who is so easily jealous and mentally frail. â€Å"He hath a person and a smooth dispose, to be suspected, framed to make women false. The Moor is of a free and open nature, that thinks men honest but that seem to be so† This quote is reinforcing how Iago believes Othello will be easy to manipulate and deceive. Through this psychoanalysis we have a greater understanding of Iago’s motivations and unconscious desires. We see how he projected an overwhelming amount of jealousy he had for Othello on to him, and even though he thought he was in control of the situation and that he would come out on top, it led to both of their demise. For Iago jealousy played on the trust he developed in his relationship with Othello and whether Othello would believe him. However even though Othello did believe and trust Iago, Shakespeare still shows us  that jealousy destroys relationships and consumes the mind. My psychoanalysis of â€Å"Othello† has given me a new understanding of the play for a different perspective from what I would normally view it from. Iago and Othello both had major flaws in their characters which ultimately lead to their demise. Iago couldn’t control his id, which meant he was always acting on impulse without control of the superego and there was only a matter of time before he slipped up. Then Othello never resolving his oedipal complex meant someone like Iago could easily manipulate and mentally corrupt him. Both these characters have shown us as readers how we need to be well rounded people so we are not as easily susceptible to jealousy, and the effects this has if we are not.

absolutism in europe Essay -- essays research papers

Absolutism affected the power + status of the European nobility depending on the country in which they lived. In England the power of the nobility increases due to a victory in the English Civil War and the Glorious Revolution of 1658. However, in France, Louis XIV ¡Ã‚ ¯s absolutist regime decreased the powers of the noble but heightened their material status. In Russia and in Prussia, the absolutist leaders of those countries modernized their nations + the nobility underwent a change, but it retained prestige + power.   Ã‚  Ã‚  Ã‚  Ã‚  Charles I considered himself to be an absolute monarch in England in the 1630 ¡Ã‚ ¯s. A large portion of the parliament dislikes him because they wanted more of a say on the government and because the Protestant of the group disagreed with his Catholicism and ruling of the Anglican Church. The English Civil War crushed, + the parliament won, however, through Cromwell ¡Ã‚ ¯s Protectorate and the return of the Stuarts, Charles II and James II, it was not until 1688 that the Glorious Revolution placed William + Mary of Orange on the throne. They signed a Bill of Rights, which gave Parliament more power, and this gave the nobles a greater influence + responsibility in the government. It also stated that new tax could not be passed w/o parliamentary consent, another example of their increased power.   Ã‚  Ã‚  Ã‚  Ã‚  However in France, the absolutist regime of Louis XIV took power away from the nobles. Although the nobles were exempt ...

Advance Criminology

From the beginning of the world, there are two terms generated among the human beings i.e. Peace and Crime, not only in the Human being but also among the creatures of world. â€Å"Crime is an activity prohibited or not authorized by law that may be punishable by the governing authority†.Generally, the offence begins among the people for the following reasons i.e. money, property, and women. There are several types of offences committed in all the communities, when it became serious it got the face of Cognizable and if it is simple in nature  Ã‚   it is called Non cognizable.   The cognizable offices are usually serious in nature.Mostly the crimes committed by the youth are Theft, Robbery, Dacoit, Murders etc.   Because the youth are prone to do any illegal acts to achieve something or due to aberration by the Political leaders, adults as well as parents.Other than youth, the following crimes may occur like Assault, Cheating, Forgery, Nuisance etc. if the weapons are use d by the youth then it become very serious crime which is called Cognizable offence. But predominantly the sexual offences are occurred by youth only, like Adultery, Bigamy,   Rape Where the question of committing the offence of Rape a youth may do it to overcome his passion or to fulfill his sexual desire or any enmity with that particular female.   Where the question of sexual offence is concerned, It is not true to say that only Males commit crime, while females are with the par avian of males in the same manner. The punishment for any cognizable offence is Death sentence, life imprisonment, 10 years imprisonment fine or both respectively.In the present scenario of the world mostly sexual offences are in frequency among the youth, because new generation became independent. â€Å"Since the early 1990’s, youth violence has become a policy priority at entry level of American Government†[2].Every body yearn for freedom with all respect and more over there are lot of facilities to make contact with each other by means of communications like, through Cell, Internet etc and as well as there is no provision on International Level.Where as property matters are concerned crimes may occur in non cognizable comparison to other criminal offences. On the other hand crime is based on gender; race like Black, White, but this issue is mostly in U.S.A. As per  the History of USA  Blacks were not always been given an opportunities of juries, and they have been assassinated for the little violation of existing law and many of these killings occurred without any legal process.Though the Supreme court has done efficient control over this, yet the system could not eliminate racial bias.On the other hand the Carolyn Snurkowski of the Florida attorney generally office believes that the disproportionate number of blacks on death row   can explain the fact that, Many black murders result from barroom brawls that   wouldn’t call for the death penalty, but many white murders occur   on top of another offense, such as robbery† (as cited in Gest,1986.)This may be true but the Washington legal Foundation says that â€Å"blacks are arrested for murder at a higher rate than whites.†Violence has become a part of accepted backdrop in United States; there are also stringent laws to curtail them[3]. What we need now is social investment which will drive out the crimes most effectively. It is the time to act on that lines or else the next generations will feel the mistakes done by the present generation.Ultimately there is no end of crime and offences are being committed by youth It is true that we cannot find any country where there is no crime. It is also fact that there is no end of crime till the Doomsday.Bibliography:  1.Encyclopediaâ€Å" Crime† †, wikipedia, U.S,   04:12, 13 December 20072.BookFranklin E. Zimring, American youth violence, New York, 1998.  3. Newspaper Article on the InternetElliott C urrie â€Å"Crime and Punishment in America† New York Times, 1998. Metropolitan â€Å" Crime† †, wikipedia, U.S,   04:12, 13 December 2007   [2] Franklin E. Zimring, American youth violence, New York, 1998 [3] Elliott Currie â€Å"Crime and Punishment in America† New York Times, 1998. Metropolitan

Starbucks vs Tim Hortons

A Comparison of Starbucks and Tim Hortons Starbucks and Tim Horton’s are two companies that specialize in the food and coffee service industries. Information about each company, a comparison of how each markets their brand and their differing distribution methods will be provided. Starbucks is a â€Å"premier roaster, marketer and retailer of specialty coffee† (Marketline 2012). This company is globally recognized because of their vast amount of stores, consisting of more than 17,000 retail stores in over 55 countries.Most retail stores are in highly populated areas, like â€Å"downtown and suburban centers, office buildings, university campuses and in select rural and off-highway locations† (Marketline 2012). Starbucks sells other products in addition to coffee, like teas and fresh food items. It also â€Å"licenses its trademarks through †¦ grocery stores and national food service accounts† (Marketline 2012). Some of the brands, besides Starbucks, a re Tazo Tea, Seattle’s Best Coffee and Starbucks VIA Ready Brew.Products for sale in Starbucks stores include Italian-style espresso beverages, cold and iced shaken drinks, and both breakfast and lunch items such as pastries, salads and sandwiches. Starbucks also sells warm food items, coffee equipment provides free wireless internet within its stores. Tim Hortons is like Starbucks in the sense that they provide similar products like â€Å"premium coffee, flavored cappuccinos, specialty teas, home-style soups, fresh sandwiches, wraps, hot breakfast sandwiches and fresh baked goods† (Marketline 2012). Tim Hortons has 3,750 restaurants in Canada and the United States.Most of these (3,148) are in Canada. â€Å"It also offers home-brew coffee through various lines of distribution in Canada and the US, including certain grocery stores† (Marketline 2012). The way in which both Starbucks and Tim Hortons distributes their products is through the various licensing channe ls. For example, Starbucks directly advertises and sells its products in grocery and warehouse club stores in Canada, the U. K. and countries in Europe. This channel is also known as the CPG Channel, which represents the four business segments: the U. S. , international, global consumer products group and other (Marketline 2012).Many licensees also have license agreements with Starbucks where Starbucks sells its ingredients to make these products that are sold in retail stores. Regarding Starbucks, some of these licensing agreements are with North American Coffee Partnership (joint venture with Pepsi-Cola Company), Arla, Suntory, and Dong Suh Foods. With these license agreements, Starbucks is able to have these other companies â€Å"manufacture and market ready-to-drink beverages† like the Frappuccino and Doubleshot espresso drinks as well as manufacture, market and distribute Starbucks chilled cup coffee beverages in Europe, Japan and South Korea.Super-premium Tazo Tea and i ce cream products in the U. S. with Unilever is another example of how the manufacturing and distribution works with Starbucks. Most of these products discussed are sold to foodservice companies that serve the following industries: businesses, education, healthcare, office coffee distributors, hotels, restaurants, and airlines, among many more. National accounts also receive Starbucks (Seattle’s Best Coffee brand), such as SYSCO Corporation, US Foodservice and others (Marketline 2012).Like Starbucks, Tim Hortons uses warehouses for distribution efforts as well. They also market their goods in restaurants and also have self-serve kiosks that consist of pastries and both hot and cold beverages. What differs from Starbucks is the distribution of paper and dry goods in the â€Å"Canada-based restaurants† as well as the frozen baked goods that are delivered to Ontario-based restaurants. Coffee-roasting plants in areas like Rochester, New York and Hamilton, Ontario are also used as third party distributors, which differs from Starbucks’ methods (Marketline 2012).Tim Hortons doesn’t have as many joint ventures as Starbucks, but still also shares that distribution method, as Tim Hortons operates the Maidstone Bakeries facilitiy, which is a 50-50 joint venture with a subsidiary of IAWS and a subsidiary of Starbucks (Marketline 2012). In comparing both Starbucks and Tim Hortons regarding distribution, Starbucks definitely has more of a wide range of distributors and concentrates mainly on coffee and fresh food distribution. Tim Hortons concentrates on their beverages as well as bread, dry foods and pastries distribution as well.So in this sense, they differ a bit in what they distribute and how, as Starbucks uses a lot of licenses and partnerships while Tim Hortons relies on third party distributors and warehouses. Marketing is another key aspect that both Starbucks and Tim Hortons do differently for their company. Starbucks has intensely use d technology applications such as for the iphone, in which a customer can use their mobile phone to make their purchases and it is also connected to the Loyalty Card that Starbucks has (Baker 2012). Starbucks also uses Facebook and online shopping to market their products.For example, in regards to social media, that area is part of the Marketing team in the UK and Ireland. They include customer care and public relations people, as well. Ian Cranna, Vice President for Marketing, stated that Starbucks believes â€Å"that customers want genuine and authentic interaction with the brands they choose to engage in online† (Lifting the lid on social†¦ 2012). Starbucks hosted a â€Å"Frappuccino Happy Hour† and Cranna also admitted â€Å"most of the best ideas come from their customers† and Facebook is a great way to stay connected. Lifting the lid on social†¦ 2012). Also, regarding the online shopping aspects, the Verismo, recently released in September, is S tarbucks’ first home coffee machine and can be bought on Starbucksstore. co. uk. This is â€Å"the first time the chain has ventured into e-commerce† (Baker 2012). According to Androich and Laird, a managing director, Kris Engskov, stated, â€Å"†Up until today making a Starbucks Latte at home was just not possible. Now customers who have been asking for more convenient ways to enjoy Starbucks need look no further† (2012).Starbucks is aiming to also provide self-serve â€Å"Go machines. † Its aim is to provide â€Å"the quality of Starbucks† anywhere (Baker 2012). Tim Horton also uses technology like social media to attract customers and advertise, just as Starbucks does. Tim Hortons did a Facebook campaign with the â€Å"Rolling up the Rim† promotion, which also included television, radio and both outdoor and in-store promotions. Those who liked the Facebook page could download a free ringtone of the â€Å"Roll Up† ringtone as well as create profile pictures with the theme.Free coffee for a year and gift cards were available to win. This attracted thousands of â€Å"likes† on Facebook and really promoted the Tim Hortons name (Androich and Laird 2012). However, what differs from Starbucks is that Tiim Hortons is especially associated with Canada life, and the few regions it inhabits in the northern United States area, while Starbucks is more of an internationally recognized brand because of its wide spread stores. According to Chris Koentges, a writer in Vancouver, Tim Hortons attracts Canadians.In his article, â€Å"Why we are Tim Hortons and Tim Hortons is us! † was a headline on Canada. com (Koentges 2012). Overall, Tim Hortons and Starbucks differ in their marketing by who they market to – as Tim Hortons is mainly in Canada and Starbucks, although predominantly in the United States, is also all over the world. However, they do market their brands in similar fashions on Facebook or other social media channels and providing chances to â€Å"win† certain prized items. References Androich, A. & Laird, K. (2012).Facebook done right. Marketing Magazine, 117(3), 44-47. Retrieved from EBSO Host on November 11, 2012. Baker, R. (2012). Starbucks launches new caffeine fruit drink. Marketing week (Online Edition), 11. Retrieved from American Psychological Association on November 11, 2012. Koentges, C. (2011). The Pandora’s Box of the new Tim Hortons’. Marketing Magazine, 116 (18), 21. Retrieved from the American Psychological Association on November 11, 2012. Lifting the lid on the social brands. (cover story). (2012).Marketing(00253650), 3-5. Retrieved from the American Psychological Association on November 11, 2012. Starbucks Corporation. (n. d). Retrieved from: on November 11, 2012. Tim Hortons Inc. (n. d). Retrieved from on November 11, 2012.

Documentary Review essays

Documentary Review essays The documentary I watched is about Thaipusam festival. I watched it on National Geographic Channel and was amazed to discover the meaning, the process and the traditions and practices of Thaipusam. It was interesting to watch the procession yet at the same time learn more about it in detail. Every January/February, depending upon the lunar month - on a full-moon day in the Tamil month of Thai, the Hindus will celebrate Thaipusam in honour of their Hindu God, Lord Subramaniam (sometimes referred to as Lord Murugan) who is a son of the Hindu God Shiva. He is believed to represent virtue, youth and power. As mentioned in the documentary, Thaipusam is celebrated in Singapore and also in Malaysia, although it does not occur in India, which is rather strange to me. Thaipusam is important to the Hindus, as they believe that it reinforces the solidarity of the minority Hindu community and symbolises the eternal struggle between good and evil. This festival is known for the devotees who fulfil vows by shaving their heads bald or performing rituals. Some have their cheeks, chest and tongue pierced with flesh hooks or thin sharp spear like metal rods that looks more like skewers. Personally, I find the piercing ritual rather horrifying as it was a gory scene with lots of blood. Some of the devotees carry milk pots, while some carry a 'Kavadi'. The Kavadi is a large festive structure, made of aluminium, covered with colour and peacock feathers. It symbolises a mountain, with an effigy of Murugan at the top. Some Kavadi can reach 3-4 metres in height. Others pull wheeled altars that are atta ched to the back by hooks. They all involve some form of body piercing. As they are said to be in a trance, there is no pain of piercing such stuff on their bodies. But as a viewer, it was rather painful for my sight. Young devotees as early as the age of 9 also participates in this festival, they have to go for a thorough bath du...

Middle and Adolescence Development Essay Example | Topics and Well Written Essays - 500 words

Middle and Adolescence Development - Essay Example Peer relations are related to the formation of friendly group. The number of friends during this age is greater than any other age. This formulation is also similar to Maslow’s need for belongingness. The middle age peer relation concerns for the communal needs of acceptance by peers and avoidance by rejection. These communal needs include, affection, intimacy companionship, support etc.(Buhrmester, 1996). The adolescent shows increased influence of peer group than a middle childhood. During the transition period, the children usually reject old friends and come to new relations. Girls are more likely to accept new friends than boys. The middle childhood friendship is based on easiness to handle the friends. But in adolescence the relation is based on commonality. Peer rejection is painful during adolescence more than middle childhood. Thus though the emotional relations he slowly learns that the previously believed things are wrong The adolescent picks up the habit and social qualities of his companion. Peers influence his interests, attitude and values. The social behavior of an adolescent is controlled by the peer group. During this time the peer relation inculcates the sense of loyalty, sympathetic attitude and willingness to obey the social rules and regulation.

Passage Identification and Explication Essay Example | Topics and Well Written Essays - 3250 words

Passage Identification and Explication - Essay Example What reverses may attend the remainder is in the hand of Providence; but, if they arrive, the reflection on past happiness enjoy'd ought to help his bearing them with more resignation. To Temperance he ascribes his long-continued health, and what is still left to him of a good constitution; to Industry and Frugality, the early easiness of his circumstances and acquisition of his fortune, with all that knowledge that enabled him to be a useful citizen, and obtained for him some degree of reputation among the learned; to Sincerity and Justice, the confidence of his country, and the honorable employs it conferred upon him; and to the joint influence of the whole mass of the virtues, even in the imperfect state he was able to acquire them, all that evenness of temper, and that cheerfulness in conversation, which makes his company still sought for, and agreeable even to his younger acquaintance.†Ã‚  Telling the story of his life, Franklin desired to share the precious lessons he gai ned in his journey from being a hard-working man to the simplicity of his life amidst his many achievements. Being one among the founding fathers of the United States, Franklin influenced the nation which until this time reflects the virtues he taught his countrymen, loving the luxuries of freedom, being able to improve oneself in proportion to an individual’s efforts and determination. Writing his autobiography was not merely telling his achievements but was directed to the learning of his biological son as well as his American sons from the virtues he himself learned from other people as he dealt with them, disciplining himself to embrace what he considers are virtuous, becoming an example to his people. As to virtue, this could be a... The researcher states that Thoreau presented his ideas strongly first, by getting the attention of his audience through questions just as he did in the verse that was extracted from his controversial essay, founded from a fact that is equally or even more controversial. Though all forms of government one way or another prove to have unjust laws, the essayist particularly spoke about the democratic United States of America which presented to him the absurdity of human laws. Through his questions, he thus then encourages his audiences to think about how they should react, whether they obey the laws, change them or violate them all at once because if the laws were right. These questions, though rude they may appear to an individual, should be reconsidered as to how one should react. Thoreau sought the meaning of life in this adventure he imposed upon himself, fearing to die and find out that he never lived but that he wanted all of what life could offer, enjoy them all and in the end, s ay to himself, he lived life to the fullest. He considered himself a god in his own Olympus that he found in Walden Pond, able to reign in his small world and not dictated by other people, their laws and other influences that could hinder the life he considers effectual. It is then concluded that the personality of the philosopher reflects the freedom one enjoys in the land of the free, enabling a person to live as he desires as long as he is not going against any law and endanger others in the process.

Compare contrast romeo and juliet with west side story Essay

Compare contrast romeo and juliet with west side story - Essay Example First, the plays were written in different periods, so their characters are not similar. This is a statement to establish in the following discussion/comparison of the two plays. The two stories revolve around disagreements between families with opposing values and conclude in the demise of young adults. This is because the young people involved had a notion that their deep love to each other would surmount the aggression between the families (Gibbons 3). In Romeo and Juliet, Juliet’s family (Capulet) considered themselves as noble, while Romeo’s family (Montague) was a humble family. Juliet was a young virgin girl 14 years of age, who had been promised to marry a man of the family’s own choice. However, she cared less for the man. It occurred that Romeo, accompanied by his friends, crashed at the Capulet’s party and instantly fell in love with Juliet. At that time, when Juliet was falling in love with Romeo, she had no idea who he was. Juliet came to know more about Romeo from her cousin, who identified him as a family enemy. Romeo and his friends were ousted by the Capulet family from the party. Some days later, Romeo returned back to Juliet’s home where they met on her balcony. He slept with her and promised to marry her. The two families issued various threats against each other, and Romeo accidentally killed Juliet’s cousin (Bly 17). Romeo was banished from the city. Conversely, in the West Side Story, Tony was Polish while Maria was a Puerto Rican residing in New York. Just like the Montague and the Capulet, the two groups had people who protected them regardless of the aggressiveness between the two families. Tony is killed by a gang in the end as a result of the union between him and Maria (Laurents 3). Maria decided to move on after Tony’s death despite the strong love she had for him. The West Side Story plot and performance is in Manhattan Upper West Side. The story revolves around the conflict between two youth

Response to DQ1 and DQ2 Different Financial Information Users and Essay

Response to DQ1 and DQ2 Different Financial Information Users and Isolation - Essay Example Along with the annual report which includes the financial statements for a fiscal year public companies also release trimester financial statements to keep the public informed about the financial performance of the company. DQ2 You mentioned that employees want to know about the financial performance of a firm because they want to know how stable their company is whenever it comes to job security and benefits. Another reason that employees need to be informed regarding the financial performance of a firm is because many employees receive stock options and bonuses that are tied to the financial performance of the firm. The most important output of the income statement is that last line of the report which states the net income or net loss achieved during an accounting period. The goal of all public corporations is to maximize shareholder’s wealth (Besley & Brigham, 2000). Investors must analyze the financial statements using multiple techniques including ratio analysis, horizon tal analysis, variance analysis, and vertical analysis. The CEO of public corporations since the creation of the Sarbanes Oxley Act must sign the financial statements and are personally liable in case of fraud. References Besley, S., Brigham, E. (2000). Essential of Managerial Finance (12th ed.).

Examining The Objective Of Industrial Training Information Technology Essay

Examining The Objective Of Industrial Training Information Technology Essay Industrial Training (OMT 330) course is compulsory to all students that taken a Diploma in Office Management and Technology program under Mara University of Technology. During the course duration, students need to follow practical training for 15 weeks that as many 4 hour credit. The objective of Industrial Training is to allow practical students to the opportunity to apply the theoretical part of knowledge obtained in academic programs to a practical work experienced. The major purpose for Office Management students is to go through this course so they can gain experiences in administration and management in the organization. An additional objective of this course is to present exposure to the OM114 trainers about the preparation, adding knowledge and to move up their skills in their workplace, along with raising their self-confidence for going into the real world of employment. Beside that, OM114 students also obtained their experiences about the agencies and how the staff in the agencies administrated efficiently. We was able to understand a movement of the duty or the job that given. We also found that each section of agencies always needs cooperation with each other. The purpose of this report is as the evidence that I was done a practical and for my reference in the future. Then, it also requires 30% from the overall grade. Lastly, the most important of the existence of this course, a student will be able to learn and know everything about an agency which I havent know before this. ORGANIZATION BACKGROUND UiTM is Malaysias premier institution of higher learning that has experienced an extraordinary growth since its establishment in 1956. The university has expanded nationwide with 3 satellite campuses, 12 branch campuses, 6 city campuses, 25 franchise colleges and a smart campus for the future. Its formation is based on a vision of outstanding scholarship and academic excellence that is capable of providing leadership in all fields of internationally recognized professional study. This serves as channel for greater strides in the development of the university and the nation. During these years of growth, UiTM has built on the educational infrastructure placed by its founders to a level comparable to many international universities. Today, it draws strength from the initiatives of these leaders to aspire to be world-class in all its activities to explore the frontiers of knowledge, to master new technologies and harvest the abundant riches of diverse cultures, markets and new industries. THE HISTORY OF UNIVERSITI TEKNOLOGI MARA Dewan Latihan Rida (Rida Training Center) 1956 1965 RIDA Training Center was the inspiration of Dato Onn Jaafar, the founder and former president of United Malays National Organization (UMNO). The idea was conceived as a result of a study visit of Sri Lankas rural development programmed in 1951. A working paper of the visit outlined the establishment of RIDA and its objectives of rebuilding the rural society, as well as improving its economy. There were two centers under the auspices of the Rural and Industrial Development Authority: Taman Asuhan RIDA (Kuala Lumpur) and Dewan Latihan RIDA (Petaling Jaya). Dewan Latihan RIDA began operations in November 1956 under its first principal, Tuan Syed Alwi bin Syed Sheikh Alhadi. It was officially opened by Dr. Ismail bin Dato Abdul Rahman, the Minister for Trade and Industry on 14 February 1957. In 1964, Dewan Latehan RIDA held its first convocation and 50 graduates were awarded certificates by Tun Abdul Razak, the then Deputy Prime Minister of Malaysia. Maktab Mara (Mara College) 1965 1967 Dewan Latihan RIDA become known as Maktab MARA or MARA College in June 1965.The name change also meant that the college no longer operated under RIDA and instead become the most important unit of the MARA Training Division. Institut Teknologi Mara (Mara Institute Of Technology) 1967 1999 MARA College was officially renamed Institut Teknologi MARA on 14 October 1967. Its establishment came as a response to a crucial need in the country for trained manpower in the professional and semi-professional levels, especially among Bumiputeras. ITMs rapid development during those years came about with the expansion of its educational programmes, which was in line with the requirements of an increasingly demanding job market. Many courses were internationally affiliated and the institute had advanced diploma courses, which were equivalent to a degree. ITMs development is the best seen in three phases that span a period of 32 years in total. The first phase (1967 1976) came with the declaration of the institute as an autonomous body with its own 300-acre campus in Shah Alam and was placed under the Ministry of Rural Development. The second phase (1976 1996) saw ITM rapidly harnessing its potentials as an institution of higher learning. It led to the passing of the ITM Act of 1976 that placed the institute directly under the Ministry Of Education. Universiti Teknologi Mara (August 26, 1999) In August 1999, the former Prime Minister of Malaysia, Dato Seri Dr. Mahathir Mohamad announced the change of name of ITM to Universiti Teknologi MARA (UiTM). With this acknowledgement from the government, a major restructuring exercise was carried out in order to consolidate the Universitys resources for optimum productivity. UITM PAHANG BRANCH HISTORY Founded in January 1985, UiTM Pahang began operations in a temporary campus in Kuantan. The Pahang state Government allocated 1,000 acres of land in Bandar Jengka. Constructions started in year 1988 and the campus moved from Kuantan to Bandar Jengka in May 1993. The first phase was to accommodate 2,500 students. The existence of UiTM Pahang in the Jengka region acts as a catalyst towards the development of Bandar Jengka. The former campus in Kuantan is maintained as a campus conducting flexible learning and off-campus programs. In year 2002, the Pahang campus has a total enrolment of 5,131 students, with 4,002 in Bandar Jengka campus, and 993 in Bukit Sekilau campus and 136 in the city campus of Raub. Beginning the next intake, the educational study plan will change and the campus will absorb degrees courses and the new students are lucky. UiTM mission; enhancing the knowledge and expertise of Bumiputeras in all fields of study through professional programs, research work, and community service based on moral values and professional ethics. It is important to know the vision of this institution, with phrases and act to establish UiTM as premier university of outstanding scholarship and academic excellence capable of providing leadership to Bumiputera`s dynamic involvement in all professional fields of world-class standards in order to produce globally. Every members of UiTM should be pleased to achieve these mission, vision, and objectives. COMPANYS MISSION, VISSION AND OBJECTIVE UiTM MISSION: To establish UiTM as a premier university founded on the tenets of scholarship and academic excellent capable of promoting Bumiputeras dynamism in all profession field of world-class standard and producing ethical and globally competitive graduate. UiTM VISION: To enhance knowledge and expertise of Bumiputeras in all fields of study through professional programmers, research work and community services founded on moral values and professionals ethics. UiTM OBJECTIVE: To provide maximum opportunities for bumiputeras to persue professionally-recognized programmer of study in science, industry, technology, business, arts and humanities. To provided quality and innovations of study relevant to current market needs and customer demands and in line with the policies of national development. To establish a university-wide human resource development programmed for instilling sound value system within the university community. To ensure that UiTM graduates are adequately prepared to join the local as well as the international workforce. To establish UiTM as a centre of excellence that ensures the sound and effective management of its human resource, and finances and assets. FACULTY OF OFFICE MANAGEMENT TECHNOLOGY The faculty of Office Management Technology has been located at Jengka Branch since 1993. The programs offered by the Faculty are Bachelor in Office System Management (Hons.) and Diploma in Office Management Technology. The Head of Program OM114 (diploma level) is Mrs. Norlaili binti Harun while Mr. Azmi bin Salim is the Head of Program OM 221 (degree level). These programs focus on the office administration of any organization, with emphasis on the office procedures, office management, office automation, office competencies, communication, personality development and second as well as third languages. The main objective is to enhance the backbone operations in any organization. The total number of academic staff is 25 and currently the Faculty has 800 students at Jengka branch. The faculty always makes continuous efforts to ensure that all staff are highly qualified and dedicated in their profession. Students enrolling in the program would have a great learning experience since they will be trained and guided in a friendly environment. The program has been given recognition from various industries since it was first offered. As such, besides offering the program on a full- time basis, the Faculty is also offering the program on a part-time basis. The syllabus that has been covered in diploma level is including administrative management, office competencies, business laws, communication and etc. Students graduating from the program would have promising careers in any organization. Organization chart Name of lectures those not in the picture: Cik Noorsuraya bt Mohd Mokhtar Cik Zuria Akmal bt Saad USE OF OFFICE TECHNOLOGY Office technology is technology of office equipment that being used in completing the office tasks and at the same time it will help our organization to produce a good quality performance. Nowadays, many companies provide the latest technology in the office to help their employees enhance their productivity in order to achieve company goals. In UiTM Pahang, the entire departments including Faculty Office Management and Technology use the basic operation software for the daily tasks. (A) Word Processing Package Word processing package is the most vital method for us to ensure our daily tasks run smoothly. Word processing package that use by our division are including Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Front Page, Microsoft Access and Microsoft Publisher. During my External Industrial Training, I usually use Microsoft Word Processing in daily routine. It includes the preparation of correspondence such as memos, letters, flyers, newsletter, manual, offer letters and other types of printed communication. For me, it is a simple job task and it is easy to be done because I had learned this software through a document processing subject. Through Microsoft Word Processing, we are able to adjust the format of the letter whether it is a left bound or in a right bound format. Beside that, this software enable us to check our spelling and grammatical errors. During my practical, I have been given responsible to prepare letters for invitation speaker in Program Motivasi and Pemantapan Akademik Pelajar, Pelantikan sebagai Pelaras Khusus and others. All of the letter that has been produce by UiTM must have a letterhead, and it is compulsory to state the UiTM Motto. Sometimes, I also need to draft and type a memorandum using a correct format. Normally, Puan Norlaili bt Hj Harun asked me to prepare a memorandum to inform OM114 students about a latest information related to their Academic such as validation date and intersession program. Before that, I have problems in handling a Microsoft Excel Package. But, after been ask by my supervisor to complete a task that uses the software, I gain new knowledge and skills. I have responsible to key in the data including name of the Diplomas students and also all the information about lecturers Faculty of Office Management and Technology. Using a Microsoft Excel, it really teach me to be patient person because it so complicated to adjust the format, layout, and etc. When I am facing a problem in handling this package, Puan Norlaili bt Harun will help me. She willing to spend time to teach me on how to delete cells, edits, and adds cells and so on. I am very grateful for her guidance. (B) On The Job Training During my practical training, I had no problem with any unfamiliar package that was offered to me. For the software that I am not very familiar such as Adobe, I was trained to use the package by my supervisor through guidelines and instructions. (C) Others Office Equipment Computer During my External Industrial Training, I use my own computer because they not provided a computer for trainee. Its maybe because of insufficient budget. Actually, it is compulsory to provide a computer for each staff. Nowadays, computer becomes more vital and the purpose of providing computer is to help the entire task run smoothly. Basically, 90% of our daily task is using the computer. Through an email, the staff will communicate each other and sending the important information faster. Printer Normally computer will links with the printer. The function of the printer is to produce the output that has been process by a computer. I have been exposing in using a printer which is HP Laser Jet Printer. This printer can receive, transmit, store, print and copy any data. It also can produce copies sources such as computer file, graphic scanners, or even pictures. It uses a narrow beam of light to form images on paper. It produces beautiful printed originals with great speed. This printer also will produce an output in graphics or produce in color. Normally, I will used a printer to print an application letter, memorandum, budget, question paper, forms for external practical and also booklet. Photocopy Machine Photocopy machine produces copies directly from an original document. The original can be handwritten, printed or drawn. This machine is used to make copies of any documents. Photocopy will be made in black color or full color. One more thing that I dislike in handling a photocopy machine is when the paper has jammed or stacked. I need to check the tray one by one and put out the paper that has jammed. I have use a photocopy machine to print a letter, receipt, questions paper, brochure, monthly report, minutes of meeting and also certificates. The purpose of copying any documents is for future reference and as a backup file. Usually, the maximum number of copy is 30 copies and if it is more than that, we will riso that document. Photocopying is now widely available and is a fairly economical way to print a small number of books. Facsimiles Machine Sometimes, I need to fax a document such as a letters, proposals, syllabus courses, and forms to outside of the organization. At UiTM Pahang, facsimiles machine only provided at Examination Units and HEA (Academic Affairs Department). Before this, I think that facsimiles machine is complicated to use but later, I notice that my perception is totally wrong. Facsimiles machine is an output device that scan image and sent it electronically over the phone line to be receive by fax machine which print the signal or image the text or photo and recreate it on paper. The types of facsimiles machine that use by the organization is multifunction which is combine an impressive arrangement of office tool. A facsimile automatically reports transmission of a facsimile message upon transmitting the facsimile message. For reporting the message transmission, facsimile numbers of called parties are stored in a memory together with their corresponding telephone numbers. Then, the facsimile message is transmitted to a section called facsimile corresponding to any one of the facsimile numbers receiver. Thereafter, the facsimile immediately dials the corresponding telephone number to transmit a transmission reporting voice message. At one times, I failed to fax an important document to UiTM Shah Alam because the line is so busy. I need to try and waiting for a long time to make sure this document is successfully being sent. TELEPHONE TECHNIQUES Todays telephone technologies play a role key in the demand for worldwide communications. As a worker, we required to use a variety of technologies as well as the telephone for daily communications. These technologies will continue to evolve the organizations search for ways to increase productivity, efficiency and the quality of customer services. Telephone calls are often less time-consuming than a memo, letters or even e-mail. The telephone techniques that used in this company are really consistent with what I have taught in Office Administration II course. Because the telephone is such an important communications tool, I must use proper telephone techniques while answering incoming and making outgoing calls. To create a positive image for the organization, I do my best to develop good communication skills. The voice, pronunciation, grammar, and vocabulary, as well as my attitude, are important in making a good impression when communicate via telephone. During telephone conversation, I have to convey the pleasure and willingness to help, alertness and courtesy. The ensure that my voice sounds friendly; I put a smile on my face before answering the phone. In addition, I put aside any personal matter while handle any business calls. Besides that, I may request to screen calls, give information or take messages. I was instructed to use the telephone system by my supervisor. Usually, my supervisor instruct me to answer the incoming calls, setting any appointments, seeking information, making confirmation, and etc. My supervisor also taught me how to handle the callers. For all outgoing calls, the numbers begin with 9 and followed by contact number. For example, 9 0123456789 for mobile phone and 9 094602022 for any business contact. But if we want to make inside calls, we just use an extension number especially to connect with Head of Programs, lecturers or other divisions. For example, 2323 is extension number to Puan Norlaili Haji Harun, while 2020 is extension number to Financial Department, and so on and so forth. Usually, my supervisor instruct me to answer the incoming calls, setting any appointments, seeking information, making confirmation, and etc. There are several techniques that we can practice in our daily tasks while answering telephone calls: Listen carefully to the caller and try to avoid other interruption. Try to answer the telephone call within the three rings. First step, when answering a phone call is your should greet the caller, identify the caller, offering help and speaking clearly. Focus on the caller. Let the caller satisfied with your services and feel that you are really give a full attention to his/her message. Prepare yourself. Always have a pen, note book and list of the telephone extension, be ready to answer any of the questions from a caller and give accurate information for them. During telephone conversation, I have to convey the pleasure and willingness to help, alertness and courtesy. Transferring calls if necessary. Ask a few information if the caller want to leave a message. Take a message carefully and with the details information such as the caller name, company name, telephone number; date and time of the calls, message, action required and also for whom message need to be transfer. Thank the caller by using the callers name and let the caller hang first. As a trainee, I always practice myself to end the conversation with a positive tone. So, that the caller will know that we are appreciating them. RECORD MANAGEMENT Filling (Records Management) Records management is a vital component of an agencys which have wider management and information systems. The life-cycle concept, as what have been taught in record management can be seen in the three phases of the life of the record are seen as the equivalent of the three biological ages; current, semi-current and non-current records. Filing is the process of storing office records in an orderly manner within an organized system. A records management filing system is a set of procedures used to organize, store, retrieve, remove and dispose or records. The main purpose of records management systems is to ensure records are available when needed so that the organization can operates efficiently. Such a system fulfills this purpose in several ways by: using storage media, providing proper storage equipment and supplier or outlining procedures for filing. Record can be arranged more accurately by numbers because numbers are easier to read and arrange than alphabet letters. A consecutive numeric system expands quickly and easily because new numbered files can be added at the end of the system of drawers or shelves. The UiTM management, also have decided a specific number to file different types of documents such as: 100: Administrative 200: Building Assets 300: Office Equipment 400: Financial 500: Position 600: Main Function/Specific As a trainee, I have responsible to manage variety types of file and usually it happen every day. This is important to make sure all of the relevant information is updated. If the file has been full with documents, then the file need to be closed. The new file will be created and labeled with a specific code. Normally, there are five steps in managing records which is: creation, distribution, use, maintenance, and disposition. The Record Cycle: Creation Created through dictation, handwritten drafts, voice mail, electronic mail, or using computers and word processors. Created outside the business and received through e-mail, personal delivery, fax machine, voice mail and other communication delivery system. Distribution Records must be distributed to persons requiring the data. It may be sent to users within the company or outside the company. Use Used to make and documenting decisions for answering questions, references, or fax. Records used most often shortly after they created. The older records, the less used. Maintenance Filing and retrieving records occur during the maintenance phase. Organization selects filing method and design filing system for efficient retrieval records. Finding records after they have been filed is the goal of filing system. Disposition Disposition will move rarely used records and provide space for new records. During my External Industrial Training, I learned lots of valuable information and it can be concluded as the procedure that has been use in handling a record in our organization is similar with that I have learned in the syllabus of Record Management Course (Part II). COMMUNICATION Communication is the process of sending and receiving messages, whether through exchanging e-mail, giving a formal presentation, or chatting with co-workers around the espresso machine. Communication can be verbal, printed, recorded and so on. However communication is considered effective only when others understand your message correctly and respond to it the way you want them to. Effective communication will help us manage work flow, improves business relationships, enhances professionals image and also provide a variety of other important benefit. In office, Bahasa Malaysia is one of the medium and important language when communicates with each others. As a trainee, I will practiced a good communication skills when try to communicate among the staff at UiTM Pahang especially with the Director, Executive, Head of Programs/Lectures, Guards, Official Clerks and also maintenance staffs. They also give a positive feedback and willing to cooperation with me when handling specific tasks. I will often be called on to communicate across differences in gender, ethnic background, age, profession and so on. So, to make my message effective, I will use concrete language, specific detail and information that is clear, convincing, accurate and ethical. Basically, there are two types of communication which is internal communication and external communication. When we exchange information with people inside in the organization it is called as internal communication and when the information and ideas is exchanges with outside organization, is called external communication. External communication flows into and out of the organization along formal lines (carefully prepared letters, announcement, e-mail, face to face meeting and so on. Preparation of Correspondence One of my major duties is preparing letters. Most of the letters wrote have to be signed by my supervisor. Letter is one of the documents that can be used to exchange the information. When sending written communication to inside or outside of the organization, familiarize yourself with their written communication preferences and adapt your approach, style and tone to meet their expectations. Usually, I will practice a simple technique when preparing a correspondence (letters) which is: Use simple, clear language. Use precise words that do not have the potential to convey multiple meanings. For instance, the word rich has at least half a dozen different meanings, whereas wealthy has exactly one, leaving no room for ambiguity. Be brief. Use simple sentences and short paragraphs, breaking information into paragraph that are easier for your reader to understand and translate. Use transitional elements. Help readers follow your train of thought by using transitional words and phrases. Precede related points with expressions such as in additional, and first, and so on. Address correspondence properly. Use a correct address and simple salutations. During my External Industrial Training, there are three steps, which I used when preparing any letters. After identify the main points (content) that my supervisor has told, I will draft and then typing the letter according the usual format. On this step, I used my own ideas and words to complete the sentences of the letters. After print out the letters, my supervisor will check it to ensure there is no mistake and standardize. Besides that, I also responsible to wrote a memorandum. Memos are used for the routine, day-to-day exchange of information within an organization. Because of their open construction and informal method of delivery (e-mail or interoffice mail), memos are less private than letters. Normally, I will wrote a memos to inform the students about the simple briefing, to booked a laboratories for presentation and also produce memos to appreciate a certain divisions. There are several advantages when using a written media as a medium to communicate. It will allow the users to plan and control the message, offer a permanent, verifiable record and they minimize the distortion that can accompany oral messages and it can be used to avoid immediate interactions. Telecommunication Technology Used Nowadays, telecommunication technology are widely use such as switchboard, facsimile machines, teleconferencing, voice mail, e-mail, telephone and etc. At UiTM Pahang, we were using the Lotus Note (e-mail) to send or receive any information. E-mail offers speed, low cost, increased access to other employees, portability and convenience (not just overcoming time-zone problems but reaching many receivers at once). Its best for brief, noncomplex information that is time sensitive. With such a quick turnaround time, e-mail tends to be more conversational than traditional media. However, e-mail ease and speed can contribute to poorly conceived, confusing messages that waste more time than they save. When my supervisor asked me to send the information for the students or lectures, I will choose an e-mail and telephone as a medium to communicate. We can converse through e-mail and telephone if they confused, they will asked me some questions. Eventually, we should perform good communication skills because every day we will be dealing with the public. I also use facsimile machine to fax document outside the organization. Besides, in UiTM Pahang also use teleconferencing. For example teleconferencing with Vice Counselor UiTM, Dato Shahol bin Hamid. All lecture and staff need to hear the amanat from him who at UiTM Shah Alam. Travel Arrangement Travel arrangements are made in accordance with organization policy. Large firms may have a travel department for this purpose. However, smaller firms may rely on the services of a travel agency or an office worker has to make the travel arrangement for his or her boses. To prepare the travel arrangement, the officer should schedule meetings and appointments to be held during the trip. Shortly, before the trip, contact each individual with whom they plan to meet to confirm the appointment date, time, and meeting place. I had experience this task where I need to make a travel arrangement for my supervisor because she had a meeting at UiTM Shah Alam for two days. I was take to printed form from Administration division and submit it back after fill all the information required in the form. Next, the manager will check the travel management. After it has been approved, the preparation and the groundwork will be arranged. While preparing travel arrangements, usually I use telephone in making reservation in order to fulfill their needs such as accommodation, transportation and food. HUMAN RELATIONS IN THE OFFICE The term human relations in its broadest sense cover all types of interactions among people-their conflicts, cooperative efforts and group relationships. Many organization include UiTM Pahang, are organizing their workers into teams in which each employee plays a part. Organization eager to improve quality, improve job satisfaction, increase worker participation in decision making and problem solving and improve customer service is turning to teams. When working in teams, it can achieve a higher level of performance than individuals because of the combined intelligence and energy of the group. For example, OMSA (Office Management Students Association), KIK (Creative Innovative Group), PSKK (Sport Association), and also the management at UiTM Pahang are already worked in team. They will interact each other and try to resolve a problem together during a meeting. Besides that, they also will organize a program to improve a relationship among the staff, lecture and also students. I had experiences in team activities such as OPKIM (Operasi Khidmat Masyarakat) organize by Faculty of Office Management and Technology which held at Sekolah Kebangsaan Kuala Tahan, Jerantut. Through these activities, all of the staff can be familiar with each other and it will create a friendly environment in the office. Experiences When Dealing With Supervisor It is my responsibility to follow all instruction given fro